RETURN AND CANCELLATION POLICY

RETURNS POLICY:

  • Products can be returned within 7 days from the date of delivery..
  • Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered).
  • OZYO strive to ensure timely delivery of orders within 5 - 7 days.
  • International Shipping is currently unavailable on ozyo.com

Return Intimation: You can Email us at support@ozyo.com within 7 days from date of delivery. 

Guidelines for a valid return:

  • Product & Accessories, if any, should be in original condition
  • Tags should be retained and returned

All products sold on ozyo are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

 

CANCELLATION POLICY:

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. You can cancel an order in easy step:

  • Email us on support@ozyo.com

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

REFUND POLICY:

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).