Frequently asked questions

  • How do I place a return/replacement/ request on OZYO?
  • If you want to return/replace a product on OZYO, please fullow these steps:
    a. Login to your account.
    b. Click on returns.
    c. New RMA request.
    d. Fill up the form and submit.

 

  • How do I place a cancellation request on OZYO?
    Please send an email to support@ozyo.com at earliest before the shipment is done.

 

  • I paid cash on delivery, how would I get the refund?
    If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
    a. Bank Name
    b. Account Holder Name
    c. Bank Account Number
    d. Branch Address
    e. IFSC Code

 

  • How long will it take me to receive the refund for my return?
    We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on ozyo.com or can be in the form of an NEFT transfer to your bank account.

 

  • What is OZYO 7-day Return Policy?
    OZYO gives you the option to replace and/or return the products bought on OZYO within 7 days of the receipt of the order. You can return the product if you are not satisfied:
    a. With the quality of the product
    b. With the fitting of the product
    c. Or if you receive a defective product

 

  • What are the modes of payment for purchasing on OZYO?
    We accept the following modes of payment:
    Credit Card - Visa, MasterCard & American Express.
    Debit Card - Visa & MasterCard.
    Net Banking.
    Wallets..
    Cash on Delivery.

 

  • What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
    COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. OZYO offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. OZYO does not offer COD at all locations. Please enter your pin-code to check the availability of COD option at your location.

 

  • Are there any hidden costs (sales tax, octroi etc.) on items sold by OZYO?
    No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).

 

  • My transaction failed but the money was deducted from my account. What should I do?
    We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

 

  • Do I have to register to shop at OZYO?
    No, you are not required to register yourself to shop on OZYO. You can login as guest and shop unlimited with us. Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us.

 

  • What should I do if I have trouble with logging in?
    Follow these instructions if you face an issue logging in:
    Check your login details. Your username is the e-mail address you used for registration.
    Ensure that your web browser accepts cookies.
    If you have forgotten your password, reset your password using the 'Forgot your Password' link on the sign-in page.
    In case the system is undergoing maintenance, please try logging in again after 30 minutes.
    If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.